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Q: What are the benefits of using a Property Manager?
A: Hiring a professional property management company makes owning an investment property less stressful and worry free.
Your investment property will be taken care of as if it were our own and we are very meticulous.
We handle all tenant issues, turnover, rent collections, repair, and maintenance issues. We provide online statements,
copies of all invoices, and disburse owner funds electronically direct into your bank account.
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Q: Do you just manage properties in Cedar Park and Leander, TX?
A: No, We also manage properties in the northern part of Austin, TX and surrounding areas including but not limited
to the following areas; Round Rock, Pflugerville, Georgetown, Liberty Hill, Lago Vista, and Lakeway, Texas.
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Q: Do I lose control of my property once you start to manage it?
A: We work for you; parameters and expectations are clearly communicated in the beginning
to avoid any miscommunication or confusion.
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Q: Do you manage only residential property?
A: Yes. We specialize in managing residential properties; single family, duplex, townhomes, condos,
triplex, 4-plex, and small multi family properties.
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Q: Do you keep up with all the changing rules and regulations?
A: Yes. Our property manager is a member of several associations that are constantly monitoring industry changes and
legislation. Memberships are with: National Association of Residential Property Managers (NARPM), National Association
of Realtors (NAR), Texas Association of Realtors (TAR), and the Austin Board of Realtors (ABOR).
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Q: Do you insure my property when you manage it?
A: No. You maintain your own insurance coverage. However, we will gladly recommend insurance companies interested
in writing insurance on your property.
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Q: Will I know what is going on with my property?
A: Yes. We will communicate with you throughout our contract. You will also be given the owner/property managers
personal cell phone number so you will have access to contact us at all times. We will also contact you at reasonable
times to discuss repairs and notify you of any tenant requests to vacate. Plus, throughout the contract, we will keep
you aware of other issues that may arise.
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Q: What if I only need my property rented, and do not wish to have it managed will you help me find a qualified tenant?
A: Yes. Many Owners have the time and ability to manage the day-to-day operation of their rental property but lack the
resources to attract and screen qualified tenants. We will assess and market the property, screen the tenant, sign the
lease, document the move in, collect security deposit and the first month's rent, and then return the property to you
for daily management.
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Q: How do you qualify applicants that want to rent my property?
A: All prospective tenants apply online, and a very thorough background screening is performed for each tenant over the age of 18 years old. It includes a current credit report with score, eviction history, criminal background history, rental history, employment and income verification. We have set criteria that is across the board for all tenants to avoid violating fair housing or potential discrimination. Take a look at our Application Packet under the tenant resources tab for more info.
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Q: Do you advertise vacancies?
A: Yes. We will place a sign and lockbox on the property and advertise extensively on the Internet including but not limited to the following: Multiple listing system(MLS), Trulia.com, Realtor.com, AustinHomeSearch.com, also on several of our business web pages including social media. We also receive referrals from current, former tenants, owners, and from other agents with whom we network.
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Q: Do you handle problems late at night?
A: Yes. Tenants are directed to call us and given our emergency maintenance number when they move in. We will talk with
the tenant to determine how best to proceed. Many times we can easily solve the problem over the phone.
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Q: Can you pay my property bills for me?
A: Yes. We will gladly pay expenses and repairs for you. We will deduct the costs from your rent proceeds. Ex; lawn service, repair invoices, and any other services related to the property. We do not pay mortgage payments, hoa dues, utilities, or property taxes.
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Q: When will I receive my rent proceeds? Do you pay soon as the tenant pays the rent?
A: Rent is due on the 1st and late on the 3rd at midnight. Once the tenant funds have cleared our account, they are distributed to you electronically direct into your bank account approximately between 10-15th of each month. Unless of course the tenant has paid his/her rent late.
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Q: Does your property management agreement give you exclusive right to sell my property?
A: No. We can sell your property if you would like us to, but it is not a requirement of our management contract. We are very
flexible and will try our best to create a Management package that best suits your needs.
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Q: Are you licensed?
A: Yes. Our property manager is a licensed real estate broker by the Texas Real Estate Commission, and a Texas Realtor®.
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Q: Do you do inspections of my property?
A: Yes we always do an inspection before sending a renewal to the tenant to insure they are taking care of the interior of your property.
We also do random drive-by's to ensure the exterior is being up kept. Just because a tenant pays on-time, does not necessarily make
them a great tenant.
If you would like additional inspections throughout the lease we can provide them using a third party vendor. For a small fee,
our vendor will take pictures and provide owners with a detailed report.
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Q: Do you charge a markup on maintenance invoices?
A: No, we do not mark up maintenance or repair invoices.
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Q: Can you start managing my properties today?
A: Yes. We can start the process immediately. Contact us today to set up a no obligation consultation to
discuss your property management needs in detail.
*The following information above is not an all-inclusive list. If your property management needs are not listed
please contact us for a custom management program to better fit your needs and expectations.
